Unica Interact Business Solutions Consultant

  Texas, Dallas-Fort Worth-Arlington


   Job Order
Posted Date
Thursday, October 05, 2017

Unica Interact Business Solutions Consultant
Fulltime Consulting Project (6 months)
Location: Richardson, Texas

We have an immediate job opening for a senior level Unica Interact Business Solutions Consultant. This person will be an employee of Alleare Consulting and provide consulting services on our client's 6 month project. This IBM EMM (Unica) Interact Business Solutions Consultant is a senior level position responsible for managing the implementation of new Interact channels and semi-monthly releases of real time offers. These offers, which consist of Gaps in Care (Opportunities), Alerts and Triggers, are for in bound calls or member portal logins and provide valuable information to the call center advocates or members when interacting with members, resulting in better outcomes for members.

o Designs Interactive Flowcharts and Interactive Strategies for Interact channels
o Analyzes requirements to determine the best method to implement the request
o Understands and articulates business problems and thinks of ways to apply technology to optimize marketing processes
o Serves as a subject matter expert (SME) for Unica applications (primarily Interact but also Campaign) and as a go-to person to troubleshoot issues and provide technical direction for infrastructure, development, configuration, and client teams for Unica functionality questions
o Serves as SME for the Interactive Channel
o Collaborates with business, project, development, and QA teams to ensure on time delivery of project and requests
o Has working knowledge of Interact solutions by fully understanding the database and client business to insure that the proposed solution(s) not only fulfill the requirement, but also supports the overall marketing strategy
o Uses SQL to query relational database for validating contact and response histories, and other relevant offer data
o Provides support for end-to-end work flow of IBM EMM/Unica Interact

o At least 10 years of work experience
o 2+ years' experience with Unica Campaign and Interact, including DesignTime, RunTime, Interactive Channels, Flowchart Segments, Interactive Strategy and API Test Tool
o Minimum of 4 years' hands-on experience with SQL, including experience with join and aggregate data functions
o Intermediate knowledge of relational databases
o 2 years of Oracle experience
o 2 years' experience PL/SQL
o Ability to build and maintain team relationships across geographic areas
o Ability to multi-task and be self-motivated
o Unica Campaign experience a plus
o Experience working in an Agile/Scrum environment a plus
o Database marketing background a plus
o Healthcare industry experience a plus

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