Digital Experience Design Researcher

  Texas, Dallas-Fort Worth-Arlington


   Job Order
Posted Date
Monday, May 13, 2019

Digital Experience Design Researcher
1 Year+ Consulting Engagement
Location: Dallas, Texas

We have a new job opening for a Digital Experience Design Researcher to work onsite at our client's global headquarters in Addison, Texas. This position will sit on the Digital Optimization team and report to the Sr. Director of Experience Design Research. Responsibilities include executing small online qualitative studies with customers of our digital products by gathering requirements, planning, designing, creating and launching the studies, and reporting on findings. The main tool of use will be, a global panel of digital users. Feedback provided will aid the business, UX, design, and other teams in creating optimized products.

o Liaise with digital strategy stakeholders to understand their needs and requirements
o Design customer appropriate qualitative research study scripts / questionnaires
o Apply knowledge of qualitative research techniques to inform study design and script writing
o Analyze feedback and summarize findings for stakeholders
o Work with the rest of the Optimization team and greater Digital Experience team to ensure research findings are shared and incorporated into other initiatives
o Stay current on emerging research technologies and identify opportunities
o Work independently in a fast-paced, distributed environment where much of the team is based in a different city
o Up to 20% travel

o 5-7 years of digital design research experience
o BA/BS/Bachelor's degree
o Must have research experience that includes writing questionnaires and conducting brief qualitative studies
o Experience in research, consumer insights, analysis, or customer feedback listening tools
o Experience designing customer research questionnaires / scripts
o Ability to adapt to changes in study schedule and scope
o Creative problem solving skills
o Excellent verbal and written communication skills
o Must be detail oriented with excellent organizational skills and have the ability to prioritize, show initiative and respond quickly in a fast-paced environment
o Must thrive in collaborative work environment and be comfortable seeking input from other team members
o Strong command of PowerPoint and other presentation tools
o Digitally and technically curious and savvy
o Self-starter; proactive; motivated

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