Helpdesk Engineer

Helpdesk Engineer
New York, New York
Fulltime

We have an IMMEDIATE new job opening for a fulltime Helpdesk Engineer to join our client's IT team fulltime. This is an exciting opportunity to join a growing technology services firm that offers competitive compensation and benefits along with an opportunity to take ownership in a small team environment. We are currently looking for a customer service focused engineer to provide remote and onsite support to our clients. There is a heavy dependence on cloud based technologies with very little onsite technology; however, regular site visits are expected to maintain client relations.
The Helpdesk Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude as well as the ability to deal effectively with people in a wide variety of situations. It is vital that this role is carried out in a professional, courteous and friendly manner as they will be working very closely with our clients, some of which are high-profile, so being the face of our company is a critical component of this role.
This is an excellent opportunity for someone to gain invaluable experience on some of the most important cloud technologies in this space including Amazon AWS, Microsoft Azure, Office 365, Skype for Business, Cisco Meraki, and Ubiquiti Unifi!

Responsibilities:
: Work with our Head of Infrastructure on supporting our clients both as front-line helpdesk support, onsite client support and on implementation projects
: Install, configure and support local desktop applications in a Windows based environment
: Work closely with senior leadership on opportunities where technical expertise is required during the client sales and business development process
: Recommend and implement solutions that will help to propel our reputation as a high-quality IT services provider in the financial services space

Required Skills:
: Cloud Support experience (AWS or Azure) (setup, configuration, design and support of cloud based workloads)
: Mobile Support experience
: Proficient in Microsoft Active Directory
o Create AD users, groups and group policies with minimal guidance
o Ability to add workstations to domains and to manage file server shares and permissions
: In-depth knowledge of Microsoft operating systems (high-level understanding and working knowledge of Windows Server 2016, 2012 R2 and Windows 7, 8.1 and 10 is required)
: Knowledge and experience with Office 365

Desired Skills:
: Experience supporting and setting up Office 365 users, accounts, configurations
: Basic networking skills and infrastructure skills: configuration and support, firewall configuration and rule creation, troubleshooting of network route and connectivity issues, wireless access point setup
: Experience with Scripting - Batch files and PowerShell
: QuickBooks experience
: Bloomberg experience
: Software Deployment experience
: Cloud VOIP experience
: In-depth knowledge of supporting Excel and add-ins a plus

**To view all of our open positions, please visit: http://www.alleareconsulting.com/job-openings.