Implementation Services Project Manager

  Texas, Dallas-Fort Worth-Arlington


   Job Order
Posted Date
Monday, September 20, 2021

Implementation Services Project Manager
100% Remote

We have an immediate new job opening for an Implementation Services Project Manager to join our client's IT team. This is a great opportunity to join a global company that is currently going through a huge software expansion. As a member of the Platform client services team, this position will help us deliver on our TaxFeed product subscriptions. TaxFeed is our proprietary property tax data product that brings a client's property tax data to their property tax management system. This product allows its users to spend less time entering data, find issues quickly, more accurately budget and forecast their tax expense, have greater success in property tax appeals, and run a more efficient property tax department.
The Client Services Implementation Manager will work primarily with newly licensed clients to help initialize them on the service. This includes running them through a 6-8 week (or longer for larger clients) implementation project. Qualified candidates will serve as both a project manager and solution architect with the goal of establishing the property tax data feeds to meet our client's goals. Once implemented the Client Services Implementation Manager will work to transition the client to our support team. The Client Services Implementation Manager will also be called in to help with major updates and changes for our existing clients. This could include supporting our clients as they implement new systems, acquire new assets, etc. The Client Services Implementation Manager will also be tasked with overseeing one or more off shore resources. These resources will help with some of the more tactical steps in the implementation project.
*This role can be located anywhere in the U.S.

o Ability to create a positive team member experience.
o Ability to establish, update, and follow a project work plan and keep all relevant parties updated.
o Ability to manage offshore resources and clearly communicate goals and objectives.
o Understand the client's primary reason for subscribing to TaxFeed and develop an implementation plan to meet their needs.
o Design file configurations that are supported by the client's current property tax software system.
o Communicate with clients weekly (or more, if necessary) to provide updates on the progress of implementation.
o Set up client accounts on TaxFeed and demonstrate its features.
o Consistently drive exceptional client service.
o Ability to learn some technical skills including running and writing database queries and simple Python programs.
o Desire and ability to learn the basics of several of the main Property Tax Software Systems on the Market (Property Point, PTMS, OPT, Itam).
o Learn Jira or similar project management system to update status on projects.

o 2-4 years of experience in technical project management and implementation work.
o Property Tax experience preferred (not required), particularly experience working with Property tax assessment or tax bill data.
o Experience with PTMS, OPT, Itam or other commercially available property tax systems preferred.
o Experience using Microsoft Excel and basic Office products.
o Experience running and writing basic SQL queries.
o Experience working with files using Python.
o Bachelor's degree in Information Systems or similar technical degree is preferred or equivalent work experience.

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