Service Desk Analyst



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Posted Date
Wednesday, November 10, 2021

Service Desk Analyst
Location: Casa Grande, AZ

We have a great new job opening for a fulltime Service Desk Analyst to join our team. This role requires technical proficiency and ability to provide exceptional service to our users. Primary location of support will be our Casa Grande, AZ manufacturing plant. Also, the position will support users and systems at other locations in Texas, Arizona, Ohio, as well as our sales staff throughout the nation.

o Proactively monitor network infrastructure and respond rapidly to issues
o Possess desktop troubleshooting skills and techniques to solve complex issues (Printing, applications, networking)
o Process hardware and software service requests by coordinating user setup, installation, and upgrade tasks.
o Technical knowledge of cabling installation and troubleshooting
o Configure and deploy workstations, servers, network hardware, and applications
o Deploy and support mobile devices.
o Support and train the end user on proper use of software and hardware systems.
o Update incident management system with relevant notes and knowledge base information.
o Support our end users with the highest of customer service expectations
o Occasional travel (1-3 trips per year) to support our remote locations.

o Self-motivated, energetic, organized, and customer service focused
o Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
o Proven record of supporting and provisioning technical solutions
o Possess a drive to learn and teach
o Possess effective troubleshooting skills, be methodical and detail oriented
o Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
o Technical knowledge of cabling installation and troubleshooting
o Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

o Fresh Service - Helpdesk software
o Smartphone - IPhone /windows phones
o Printer/Print server support
o Microsoft Cloud Technology- Intune, Azure AD, O365
o Computer- Lenovo ThinkPad / HP
o Messaging - Microsoft Exchange
o Collaboration - Microsoft SharePoint
o Backup and recovery software- Acronis and Avamar
o Switches and routers - Cisco and Brocade

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