Service Desk Analyst (Fulltime)

  Texas, Dallas-Fort Worth-Arlington


   Job Order
Posted Date
Monday, November 25, 2019

Service Desk Analyst
Dallas, Texas

Great new job opening for a fulltime Service Desk Analyst to join our team to support our corporate and field users. This individual will be responsible for primary support of our DFW office as well as remote support for end users located at one of our other national locations. Minimal travel: 1-3 trips a year.

o Proactively monitor network infrastructure and respond rapidly to issues
o Server, PC, and network support
o Possess desktop troubleshooting skills and techniques to solve complex issues (Printing, applications, networking)
o Technical knowledge of cabling installation and troubleshooting
o Current Microsoft certifications are preferred
o Configure and deploy workstations, servers, network hardware, and applications
o Work as Help Desk/Desktop support staff for coordination of issues and onsite support/projects
o Work with centralized ticketing system (ServiceNow) for incident handling
o Update issues with progress and resolution within ticketing system
o Create and update technical documentation
o Support our end users with the highest of customer service expectations

Required Skills:
o Experience supporting Microsoft Windows OS
o Must have excellent communication and listening skills
o Knowledge of Microsoft Windows Operating System
o Some experience with and familiarity with networking
o Possess motivation to continue developing their expertise in technologies such as Microsoft Exchange, Microsoft SharePoint, Backup and Recovery, Switches, Routers, Citrix XenApp, ServiceNow, AirWatch MDM

Technologies we utilize:
o Messaging - Microsoft Exchange
o Collaboration - Microsoft SharePoint
o Backup and recovery software, Acronis and Avamar
o Switches and routers, Cisco and Brocade
o Citrix - XenApp/ Xendesktop7
o ServiceNow - helpdesk software
o Smartphone - IPhone /windows phones
o Printer/Print server support
o IBM - Laptops
o HP - Workstations

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