Sr. Desktop Engineer

  Texas, Fort Worth-Arlington


   Job Order
Posted Date
Monday, June 15, 2020

Sr. Desktop Engineer

6 Month CTH

Location: Euless, Texas


We have an exciting new job opening for a Level 3 Sr. Desktop Engineer to join our team and work on-site at our client’s headquarters in Euless, TX for a 6 month contract to hire.  This Engineer is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, laptops, tablets, and associated peripherals, including AV equipment.  In addition, the Desktop Support Analyst is responsible for providing engineering and design for the desktop environment.

Duties include applications support and management of infrastructure systems and tools, installing, configuring, troubleshooting, and maintaining the Microsoft Windows / Apple desktops, laptops, tablets, batch panels, printers, copiers and associated peripherals along with Site Level Networking, WIFI, VPN, Telephony, and AV equipment.



o Setup, maintain and troubleshoot Microsoft Windows / Apple desktop and laptop computers, Mobile Phones, Tablets / MDM support systems, Networking, Wi-Fi, and Video Monitoring / DVR systems.

o Install and configure software.

o Provide functional support of Remote Desktop Services, Command Series, OnBase, EBS, Siebel, OBIEE, TMT, Risk Master and Kronos applications.

o Proactively monitor, maintain and perform routine maintenance on IT equipment at regional offices and plant locations

o Documentation - Create and maintain support documents

o Proactively monitoring of Solar winds and other systems for potential problems

o Maintain excellent communication with all end users and other members of the technology department.

o Provide 2nd / 3rd Tier support while resolving all tickets within published SLA’s.

o Support Provider, Network, and system outages at remote sites within SLA’s

o Participate in company wide application upgrades, Batch Panel, Software, and System upgrades

o Work with business members to determine application and system requirements

o Design and establishing regional desktop standards, procurement, and inventory along with regional policies and procedures.

o Execute other related tasks as directed.



o Travel requirements – up to 20%, on call rotation required

o 5-8+ years of helpdesk/desktop engineer experience

o 8-10 years verifiable, hands-on experience supporting organizations with multiple (100+) remote sites / users (1000+)

o 3+ years supporting basic networking technologies

o 2 Year degree in Information Technology or verifiable commensurate experience

o 3-5 years of experiencing working on small projects

o Experience with integrations, mergers, and acquisitions – preferred

o Microsoft MCSA / MCP or equivalent, ITIL – preferred

o Impeccable attendance and superior customer service / communications skills – required

o Critical thinker – Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures – required. Root cause identification and remediation on various hardware and software platforms

o Superior relationship skills with the ability to work with multiple personalities in varied regions of the country

o Project Management – Ability to manage small to medium time sensitive projects with ease - required

o Ability to multi-task in a fast-paced environment, flexibility and agility a must - required

o Ability to work with little supervision and within changing priorities in a dynamic rapidly changing and growing environment – required

o Technical proficiency – Advanced /Expert

o Expert in Microsoft Operation Systems (Windows 7,10) – required

o Functional knowledge of SCCM / Desktop Management Systems

o Basic Networking from Entry point to end (Firewalls, Switches, Wi-Fi) – required

o Expert in Microsoft Office / Office 365 Applications and RDS – required

o Network/Wi-Fi Connectivity, installation and troubleshooting

o Ability to evaluate / support a remote site from entry point to end point -  including data /voice connectivity, Desktop, Server, Network, Wi-Fi, IP Cameras, and security

o Ability to support systems without prior knowledge by thinking out of the box by using past experience and deductive reasoning to reach a solution





  **To view all of our open positions, please visit: